Refund policy

Return and Refund Policy for Handbags, Cosmetics, and Accessories

Thank you for shopping at Rachelle's Closet. We want to ensure that you are completely satisfied with your purchase. Please read our return and refund policy below:

Handbags and Accessories:

• If you are not satisfied with your handbag or accessory purchase, you may return it within 30 days of receiving your order for a refund or exchange.
• The item must be unused and in the same condition that you received it, with all original tags and packaging intact.
• To initiate a return, please contact our customer service team at Returns@RachellesCLoset.com to obtain a return authorization.
• Customers are responsible for the return shipping costs.
• Refunds will be issued to the original method of payment within 7-10 business days upon receiving the returned item.

Cosmetics:

• Due to hygiene and safety reasons, we do not accept returns or offer refunds on any cosmetic products.
• If you receive a damaged or defective cosmetic item, please contact our customer service team within 7 days of receiving your order for further assistance at CustomerService@rachellescloset.com

Please note:

• We do not offer exchanges for cosmetics.
• Refunds are only available for handbags and accessories, not for cosmetics.
• Sale and clearance items are final sale and are not eligible for returns or refunds.

If you have any questions or concerns about our return and refund policy, please contact our customer service team for assistance. Thank you for shopping with us!